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Frequently Asked Questions

Ordering

How do I place an order?

You can order online by going to the web site page on which your product appears. Click on "Add To Cart". You'll be shown what's in your shopping cart. When you're ready to check out, just follow the prompts from there. It's easy. You may also call toll-free at 1-800-243-5160 (9-5, MF, ET) or mail your order to us at: The Easton Press, 47 Richards Ave., Norwalk, CT 06857.

How do I know if it is safe to send credit card information to the Easton Press over the Internet?

We use the Secure Socket Layer Protocol to ensure your information is safe. If you still have concerns about ordering electronically, you can call 1-800-243-5160 (9-5, MF, ET).

When will my credit card be charged?

Your credit card will be charged upon shipment of your order.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover and American Express for new orders and payments for existing orders on our web site. We also accept PayPal and Pay by Check on our web site for existing orders. For mail-in orders, we accept credit cards and checks or money orders denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code) located on the bottom of the check.

How long will it take for my order to be shipped?

Your order will be shipped within 2 to 4 weeks of initial payment unless it was otherwise noted or you selected a faster shipping method.

Will I receive a confirming email once I place an order online?

Once you submit your order, you will see a “Confirmation” page in your web browser. This confirms that your order has been submitted and is being processed. You will also receive an email confirmation which you should keep for your records.

Does it cost more to pay by the installment plan than if you pay all at once?

No, there is no extra cost for paying by installments – this is a convenience that we offer to our customers.

Why do I pay for shipping and service on each installment?

We take the total cost of shipping and service and divide it by the number of installments so that each installment is the same amount. The shipping and service charge is the same whether you pay in full or in installments.

Can I buy a gift certificate online?

Gift certificates are available online. Please search "gift certificate" and follow the instructions, or call customer service at 1-800-243-5160 (9-5, MF, ET).

For what states do you charge additional sales tax?

Shipments to Alabama, Connecticut, Tennessee and New Jersey will be charged the appropriate sales tax for that particular state.

Are there any additional charges incurred on foreign orders?

There is an additional shipping charge on top of the regular shipping and service fees. If you are shipping your order to Canada or United Kingdom, the extra shipping charge will be added to your cart at checkout. For all other countries, click here to contact Customer Service via email and obtain information about additional charges that might apply.

Shipping & Returns

How long will it take for my order to be shipped?

Your order will be shipped within 2 to 4 weeks of initial payment unless it was otherwise noted or you selected a faster shipping method.

What shipping method does the Easton Press normally use to ship me the product?

Our normal method of shipment is by U.S. Postal Service or Fed Ex. Express shipping is available for most items upon request for an additional charge.

What is your return policy?

Your satisfaction is completely guaranteed. If you are not delighted with your purchase, you may return it for any reason within 30 days for replacement or full refund.

Miscellaneous

Caring for your Easton Press books

Your books should always be housed in a climate controlled room, free of humidity and freezing conditions. The obvious precautions are: Books or book shelves should not be above or near radiators, or in a position where the book is exposed to direct sunlight during any part of the day. Nor should books be kept where there is seepage or dampness, as in a basement or cellar. Keep books away from water and other liquids. Water is the single most destructive element to books, leather or otherwise.

Display your books either horizontally or vertically. Leaning books on angles can cause them to lose their shape. When displayed vertically, large books with high page counts have the potential to lose their shape due to the constant pull of the paper's weight. We recommend that a large book is best displayed horizontally, rather than in an upright position.

For more recommendations on how to care for your books, please refer to the Caring For Your Books section of this website.

Does the Easton Press accept suggestions for new products?

We are continually updating our product line. Our consumer suggestions are very important to us as we work to develop new leather-bound book products. We always welcome your feedback and our marketing team values your thoughts. Email us feedback or product ideas at CustomerService@eastonpress.com

What if I cannot find a particular item I'm looking for? Do you sell items other than the books featured on your web site?

If you cannot find a particular item, please feel free to call us at 1-800-243-5160 (9-5, MF, ET)

How do I get a free catalog?

click here to request a catalog.

How can I be added to your mailing list?

The best way to receive our mailings is to buy something from us! If you didn't see anything on our web site that you want to buy today, feel free to request a catalog.

How do I modify receipts of future product offers?

Click Here

Still need Help?

How do I contact Customer Service?

By phone at: 1-800-243-5160 (9-5, MF, ET.)
By email: click here.
By fax at: 800-853-6690.
By writing us at: The Easton Press, 47 Richards Avenue, Norwalk, CT 06857.

If you did not find the answer to your question on these pages, please click here to send an email.